Yous Casino ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or engage with our services (collectively, the "Service").
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service. We encourage you to read this policy carefully and contact us if you have any questions.
We collect various types of information to provide and improve our Service. The categories of information we collect include:
Personal Identification Information: When you register an account, we collect your full name, date of birth, gender, email address, phone number, residential address, and nationality. This information is necessary to verify your identity and comply with regulatory requirements.
Financial Information: We collect payment card details, bank account information, e-wallet credentials, and cryptocurrency wallet addresses to process deposits and withdrawals. We also maintain records of all financial transactions on your account.
Identity Verification Documents: As part of our Know Your Customer (KYC) procedures, we may request copies of government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and proof of payment method ownership.
Gaming Activity Data: We record your gaming history, including games played, bets placed, wins and losses, bonus usage, and session durations. This information helps us provide personalized services and detect potential problem gambling behaviors.
Technical Data: We automatically collect technical information such as your IP address, device type, browser type and version, operating system, time zone settings, and other technology identifiers on the devices you use to access our Service.
Communication Data: We retain records of any correspondence with our customer support team, including live chat transcripts, emails, and phone call recordings for quality assurance purposes.
We use the information we collect for the following purposes:
• To create and manage your account and verify your identity • To process deposits, withdrawals, and other financial transactions • To provide customer support and respond to your inquiries • To personalize your gaming experience and recommend games • To send promotional offers, newsletters, and marketing communications (with your consent) • To detect and prevent fraud, money laundering, and other illegal activities • To comply with legal and regulatory obligations • To enforce our Terms and Conditions and protect our rights • To analyze usage patterns and improve our Service • To ensure responsible gaming and protect vulnerable players
We process your personal data based on the following legal grounds:
Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services and processing transactions.
Legal Obligations: We are required by law to collect and retain certain information for regulatory compliance, anti-money laundering requirements, and tax reporting purposes.
Legitimate Interests: We process data for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights.
Consent: Where required, we obtain your explicit consent for certain processing activities, such as sending marketing communications. You may withdraw your consent at any time.
We may share your personal information with the following categories of recipients:
Service Providers: Third-party vendors who assist us in operating our Service, including payment processors, identity verification services, customer support platforms, and hosting providers. These parties are contractually obligated to protect your data.
Gaming Providers: Software providers whose games are available on our platform may receive limited data necessary to deliver their services.
Regulatory Authorities: Gaming regulators, law enforcement agencies, and other governmental bodies when required by law or to protect our legal rights.
Professional Advisors: Lawyers, auditors, and consultants who require access to data to provide their professional services.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their marketing purposes.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
• SSL/TLS encryption for all data transmissions • Encryption of sensitive data at rest using industry-standard algorithms • Secure data centers with physical access controls • Regular security audits and penetration testing • Employee access controls and confidentiality agreements • Intrusion detection and monitoring systems • Regular backups and disaster recovery procedures
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements. Specific retention periods include:
• Account information: Duration of account plus 5-10 years after closure • Financial transaction records: Minimum 5-7 years as required by law • Identity verification documents: Duration of account plus regulatory retention period • Gaming history: Duration of account plus regulatory retention period • Marketing preferences: Until consent is withdrawn • Customer support communications: 3-5 years from date of communication
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Object: You can object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how our Service is used.
Types of cookies we use include:
• Essential cookies required for the operation of our Service • Performance cookies that collect anonymous usage data • Functionality cookies that remember your preferences • Targeting cookies for personalized advertising
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions where applicable.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
• Through our Contact Page • Via 24/7 Live Chat support • By email at [email protected]
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
